Warranty & Return

We offer 1-year warranty to the products we sold

How do I request a refund or make a return?

  1. Normally, we ship your orders within 24 hours from receiving the payment of the orders, so at any time before your order is shipped, if you want to cancel your order, we will refund all the money, excluding the transaction fees caused.
  2. In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to Green Fire Tech, then we will refund your money deducting all the transaction fees, shipping costs or any other fees caused during the process.
  3. If there is any fault caused by Green Fire Tech, we will give a full refund.

What should I do if I didn’t receive my order after a really long time?

If this happens, please contact us as soon as possible. We will instantly look into your package status and confirm with the shipping carrier. And Green Fire Tech customer service officer will send you the solution once we figure out the situation.

How do I track my order and when should I expect it to arrive?

Green Fire Tech order fulfillment team will send every customer an email of tracking information without doubt once the order shipped out. You can track your order's logistics any time by checking the tracking# in the shipping carrier website.

Mostly, the shipping time for each order depends on the shipping method you choose at checkout. Occasionally, during the holiday seasons, there may be some delay. Please kindly understand.

We do what we can do to make sure every order deliver on time and in the best status, we know your expectation.

How do I get the tracking number for my order?

After receiving payment, it will take us 1-2 business days to process your purchase.

Once we have shipped it out, we'll send you an email notification of your order status.

How to cancel your online orders?

Firstly, please confirm that your order has not been shipped before canceling the order by contacting with customerservice@greenfiretech.com

If no, you can claim a refund through PayPal, we will get a dispute and process on time, the fund will be returned to you by PayPal then.

How do I request a warranty?

Thank you for purchasing Green Fire Tech products. Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in details: What happened? When? How?
  2. Please provide the purchase number of the product.
  3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions,and from a close to medium distance. This allows us to identify and verify the issue(s).

We will always do our very best to help you. Send email to: customerservice@greenfiretech.com